Hammer and Bolt

We do not ask for down payments or deposits. If materials costs for your job are in excess of $1,000, we may send a partial bill once the work begins. For large, ongoing projects, we typically bill monthly for work as completed.

Payments are due in full upon receipt. Any payments not made after thirty days are subject to a 10% monthly charge.

If you are unable to make a payment in full, please don’t avoid us! As with all things, communication is key to a healthy working relationship and arrangements can be made if necessary.

When an estimate is provided by us, it is just that: an estimate. We base these off of our experience with similar work, discussions with specialists if so required, and the costs of materials on the day the estimate is prepared.

Materials costs cannot be guaranteed as the supply and costs from our vendors fluctuates. We do our best to keep materials costs down but there is only so much within our control.

Once a project begins, we may discover additional work that needs to be done which may require additional labor or materials. We will consult with you before we proceed with additional work.

Before your project with us begins, we may ask you to review and sign some paperwork. It will look something like these:

Estimate Contract

Contract with No Estimate

If, during the course of our work, we discover conditions that require additional attention, we will notify you. We’ll have you fill out a form something like this:

Additional Work Needed

Work completed by our crew and any subcontractors is thoroughly reviewed while the work is being done and upon completion. Our standards are high and we guaranty most work for a year.

We highly encourage you to check work at any and all stages of the job and let us know if something is not being done to your specifications or satisfaction. The earlier we can correct a mistake, the better off we all will be.

If nothing is brought to our attention upon completion of the project, we will assume you to be satisfied with the work.

Payments can be made by check or Venmo. Instructions can be found at the bottom of your invoice.

If you have a question about your bill, please email us here. We will get back to you as soon as possible.

We strive to assist our clients as much as possible and understand that urgent matters often arise in off-business hours. We also value our off-work hours and those of our crew.

If you are an existing customer, you can call Thor for urgent matters (like a tree limb hit your roof and now it’s raining in your living room) and we will do our best to help. If the situation is not urgent (like you changed your mind on what color you want to paint the dining room), please email or save your call for business hours (M-F, 7a-5p). Repeated off-hours calls for non-urgent situations may result in additional charges.